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Frequently Asked Questions

1. Ordering Online

  • Ordering online is available directly on the SHOP page of this website.

  • Depending on the status of your order, it may be possible to cancel your order. The order can only be canceled before it has been shipped. Please contact us at hello@maccindo.com as soon as possible and we will try to help you. After the order has been shipped, MACCINDO does not support pre-paid international return labels at this time.

  • If you did not receive an order confirmation please drop us an email at hello@maccindo.com so we can double check that everything is okay with your order, and provide you with your order confirmation info.

  • Please have a look at the size guide on the bottom of this page.

2. Sizing

3. Payment

4. Shipping & Delivery

5. Returns & Exchanges

Size Chart

The sizes below (waist size) are based on measurements taken directly from the body, not the underwear. If your measurement falls between two sizes, we suggest the larger of the two.

S: 76 - 81 cm
M: 81 - 86 cm
L: 86 - 91 cm
XL: 91 - 96 cm
XXL: 96 - 101 cm