Frequently Asked Questions
1. Ordering Online
Ordering online is available directly on the SHOP page of this website.
Depending on the status of your order, it may be possible to cancel your order. The order can only be canceled before it has been shipped. Please contact us at hello@maccindo.com as soon as possible and we will try to help you. After the order has been shipped, MACCINDO does not support pre-paid international return labels at this time.
If you did not receive an order confirmation please drop us an email at hello@maccindo.com so we can double check that everything is okay with your order, and provide you with your order confirmation info.
Please have a look at the size guide on the bottom of this page.
2. Sizing
Please have a look at the size guide on the bottom of this page.
The sizes in the chart are based on measurements taken directly from the body, not the underwear. If your measurement falls between two sizes, we suggest the larger of the two.
If the item you want is out of stock (specific size or underwear model), this information will be stated on the product page when ordering.
3. Payment
At the moment we accept Cash on Delivery and Bank Transfer.
In the currency stated on the website.
Depending on the country, import duties and taxes might be added upon arrival. It is up to your local customs to decide the amount of tax you need to pay for your order, which is collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. MACCINDO is not responsible for any additional import duties and taxes and has no control over these charges. Since these charges are different for different countries, we cannot predict their amount. We advise you to contact your local customs office for further information.
4. Shipping & Delivery
Once your order ships to your address, you will receive an email with tracking information.
We dispatch all orders as soon as possible, usually the same or next business day. Depending on selected courier and delivery options, the exact delivery time might vary.
Local shipping to Serbia usually takes 3 – 5 business days.
Packages are either delivered to your door or to a pick-up point nearest to you.
We ship from Belgrade, Serbia.
At the moment we offer shipping to Serbia.
If you live outside of Serbia and you would like to shop, please reach out to us at hello@maccindo.com.
No, unfortunately we are unable to offer in-store shopping at the moment. But hopefully we will be able to soon.
We aim for all packages to have a safe journey to you, but despite this packages can get lost on the way. If you suspect this has happened to you, please contact us at hello@maccindo.com and we will help you track the package and help you with a replacement order.
MACCINDO offers flat rate shipping via D Express.
We offer free shipping on orders over €50 going to any destination in Serbia. For orders in Serbia under €50, shipping is €3.
5. Returns & Exchanges
MACCINDO accepts returns of unworn and unused products within 14 business days. Returns and exchanges of underwear are only allowed if the packaging has not been opened.
Orders shipped to any destination other than Serbia are final sale and exempt from returns. MACCINDO does not support pre-paid international return labels at this time.
Shipping costs related to the original order of the returned product/-s will not be refunded. If a replacement product/-s is to be sent out, MACCINDO will cover the shipping cost for this product/-s. After having received your return, you will be refunded as soon as possible.Please contact us at hello@maccindo.com and we will try to help you.
Shipping costs related to the original order of the returned product/-s will not be refunded. If a replacement product/-s is to be sent out, MACCINDO will cover the shipping cost for this product/-s.
In the unlikely event that a product is faulty, please contact us directly at hello@maccindo.com with a picture of the faulty garment and we will replace the product immediately. Shipping costs related to the original order of the returned product/-s will not be refunded. If a replacement product/-s is to be sent out, MACCINDO will cover the shipping cost for this product/-s.
We aim to refund you as soon as we receive your return, but the very latest within 30 days after having received the return.
Size Chart
The sizes below (waist size) are based on measurements taken directly from the body, not the underwear. If your measurement falls between two sizes, we suggest the larger of the two.